Billing, Cancellation & Refund Policy

Managed-pilot offer

Setup fee

$149.99 one time

Monthly subscription

$59.99 per month

Annual subscription

$600 per year

The setup fee and selected subscription are collected through verified Stripe Checkout. A pilot application alone does not create a customer, start a subscription, or mark setup as paid.

Included usage and overages

Monthly and annual subscriptions each include 1,000 outbound SMS segments per organization per calendar month. A single message can use more than one segment based on encoding and length. Additional segments cost $0.03 each.

Overage usage is settled on a separate automatically collected monthly invoice, including for annual subscribers. Usage finalized after a settlement cutoff carries into the next settlement rather than disappearing. Incoming messages, provider registrations, phone numbers, taxes, or special services are not converted into included outbound segments.

Provider and registration costs

Twinevia absorbs normal first-time Low Volume Standard registration and routine platform-managed usage included in the approved offer. The customer is responsible for rejected resubmissions, appeals, customer-caused retries, high-volume or Standard upgrades, special vetting, and requested additional numbers. When practical, Twinevia will identify an unusual third-party charge before proceeding.

Provider approval is not guaranteed. A rejection does not automatically cancel valid setup work, subscription access, or third-party costs already incurred.

Payment, renewal, and failed charges

Subscriptions renew automatically at the selected monthly or annual interval until canceled. The customer authorizes Stripe to charge the saved payment method for recurring fees, overages, applicable taxes, and approved customer-paid provider costs. Prices or offer versions may change only with notice and a compatible Checkout or renewal path.

Failed or disputed payments may restrict chargeable features, provisioning, or sending. The customer remains responsible for valid accrued charges and must update payment details through the supported Stripe customer portal or managed support path.

Cancellation

Customers may request cancellation through the supported billing portal or managed support path. Unless law or a written agreement requires otherwise, cancellation takes effect at the end of the paid subscription period and stops future renewal. Cancellation does not erase overages, provider costs, taxes, or other charges incurred before the effective date.

Refunds

The setup fee becomes non-refundable once managed setup, registration preparation, provisioning, or configuration work begins. Subscription periods and usage charges are generally non-refundable and are not prorated after service has been made available, except when required by law or expressly agreed in writing. Duplicate or incorrect charges should be reported promptly through the Contact page for review.